Frequently Given Answers

There are certain questions that we encounter on a regular basis, So we have Frequently Given Answers.

Q. What is a Virtual Hosting?
Q. Who is interNIC?
Q. Can I access my domain without the www?
Q. Do you handle the domain name registration?
Q. Who is HRC Domains?
Q. Can I transfer an existing domain name to your servers?
Q. How long does it take to set up a new virtual hosting account?
Q. Do you offer technical support to customers?
Q. Can I use my account for commercial use?
Q. Will I have unlimited access to upgrade my website?

Q. How do I transfer files to my web site?
Q. How long does it take before my domain name is active?
Q. What platform or operating system (OS) does HRC2.NET use?
Q. What resources do I need to use HRC2.NET's web hosting services?
Q. Does HRC2.NET offer dial-up access to the Internet?
Q. Does HRC2.NET support and offer Microsoft Access, ASP, and MSSQL?
Q. Does HRC2.NET offer 24-hour technical support?
Q. What kind of connection does HRC2.NET have to the Internet?
Q. Does HRC2.NET also design web pages?
Q. Does HRC2.NET offer a shopping cart?

Q. Can I securely accept credit card information through my web site?
Q. Is it possible to process credit card transactions in real time?
Q. Does HRC2.NET provide any database solutions?
Q. What statistical package does HRC2.NET offer?
Q. Do you offer any 'ready-to-run' cgi-scripts?
Q. What are referral logs? Does HRC2.NET offer them?
Q. Does HRC2.NET offer chat rooms?
Q. Does HRC2.NET allow cron jobs ?
Q. Does HRC2.NET support Microsoft FrontPage?
Q. What version of FrontPage does HRC2.NET support?

Q. Does HRC2.NET support third-level domains or sub domains?
Q. How long does it take for my web address to start working?
Q. Does HRC2.NET offer domain registration?
Q. Will you give us the temporary web address before our domain name resolves?
Q. Can I run Common Gateway Interface or CGI scripts on my web server?
Q. Can I have telnet or Secure Shell (SSH) access on the web hosting account?
Q. Does HRC2.NET support ASP?
Q. Does HRC2.NET offer backups of all my data?
Q. Can I manage my DNS zone files such as creating CNAME, IP POINT and MX records?
Q. Can I have anonymous FTP using my domain name for public access?

Q. How can I access my e-mail?
Q. Can I switch from a non-domain account to a domain account?
Q. What contract and payment terms are available?
Q. How do I transfer from my current host to HRC2.NET?
Q. Do you allow adult sites?
Q. What about E-commerce?
Q. How long have you been doing this?
Q. What do you support?

Q. What currency are your prices in?
Q. How can I get billing support?
Q. What is your turnaround time for having a server set-up?
Q. Is there a guarantee on hardware components?
Q. Can I supply my own dedicated server for you to host?
Q. What is a server?
Q. What is UNIX? is it for me?
Q. What is NT? Is it for me?
Q. Which should I choose UNIX or NT?
Q. What is an IP address?

Q. How do I check if a domain is already registered?
Q. Why should I co-locate or get a dedicated server instead of getting my own connection?
Q. What is Co-location?
Q. What are the advantages of a Dedicated Server?
Q. Who owns the Dedicated Server hardware?
Q. Who provides system administration for the Dedicated Server?
Q. Do I have root access to the Dedicated Server?
Q. How are backups handled?
Q. How is each Dedicated Server connected to the Internet?
Q. Who handles the DNS?

Answers:

Q. What is a Virtual Hosting?
A. A Virtual Domain includes your own domain name without installing server hardware and software.
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Q. Who is interNIC?
A. The InterNIC is an independent body in charge of holding the registration and routing of Internet domain names.
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Q. Can I access my domain without the www?
A. Yes, you are able to access the domain address with or without the "www" in front of the domain name, but it depends on how the domain DNS entries have been made.
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Q. Do you handle the domain name registration?
A. Yes. We use HRC Domains.
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Q. Who is HRC Domains?
A. HRC Domains is a comprehensive registration and management tool for domain names (.com, .net, .org, .info., .biz, .us and .ws ).
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Q. Can I transfer an existing domain name to your servers?
A. Yes. How?
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Q. How long does it take to set up a new virtual hosting account?
A. New accounts are usually set up within 24 hours from the time you call and set up your order.
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Q. Do you offer technical support to customers?
A. Yes. We encourage our customers to send email to support@hrc2.net for any questions or concerns.
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Q. Can I use my account for commercial use?
A. Absolutely, you can use your account for commercial use.
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Q. Will I have unlimited access to upgrade my website?
A. You have unlimited access via FTP. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your discretion.
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Q. How do I transfer files to my web site?
A. Files must be transferred to the web server by File Transport Protocol (FTP) or Telnet.
Your FTP settings will be in your "Welcome Letter".
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Q. How long does it take before my domain name is active?
A. Once the registrar gives the OK, it usually takes up to 72-hours before it is active.
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Q. What platform or operating system (OS) does HRC2.NET use?
A. Our servers run Apache Web Server on Linux, FreeBSD, and Sun.
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Q. What resources do I need to use HRC2.NET's web hosting services?
A. If you are viewing this page, then you have all that is required to take advantage of HRC2.NET's services a computer with an Internet connection.
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Q. Does HRC2.NET offer dial-up access to the Internet?
A. No, but we have several companies we recommend, Click Here for information or contact a local Internet Service Provider (ISP) for dial-up or broadband access to the Internet.
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Q. Does HRC2.NET support and offer Microsoft Access, ASP, and MSSQL?
A. Yes. You will need to email us about current offerings.
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Q. Does HRC2.NET offer 24-hour technical support?
A. Yes! We offer 24 x 7 x 365 support by email. We're proud of our dedicated team of qualified support technicians, who are ready to solve any dilemmas you might be experiencing at any time of the day or night.
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Q. What kind of connection does HRC2.NET have to the Internet?
A. HRC2.NET connects to the Internet backbone through multiple redundant 1 gigabyte Fiber-Optic uplinks connecting to completely redundant Jupiter routers.
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Q. Does HRC2.NET also design web pages?
A. Yes, we offer full design services. Please contact sales@hrc2.net for more information. Each Hosting Account also includes Site Studio and many customers use that to create their web pages.
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Q. Does HRC2.NET offer a shopping cart?
A. HRC2.NET offers the osCommerce Shopping Cart products.
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Q. Can I securely accept credit card information through my web site?
A. You have free access to our secure server running a Shared SSL (secure socket layer). This allows users of your site to submit credit card information with confidence, knowing that it is being transmitted safely and securely through the Internet. However many customers expect "Stores" to have their own SSL Certificate and we can arrange this at an additional fee.
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Q. Is it possible to process credit card transactions in real time?
A. You need three things to process the credit card payments in real time:

1. An internet account
2. A real-time credit card processing account
3. A shopping cart that supports your choice of a real-time credit card processing solution.

Q. Does HRC2.NET provide any database solutions?
A. HRC2.NET supports MySQL and MS PostgreSQL. MySQL database is free with our Gold Plus Plan and higher. MS SQL support is provided with our Windows 2000 plans. MySQL is also supported as an option on our UNIX plans.
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Q. What statistical package does HRC2.NET offer?
A. All HRC2.NET plans include WebAlizer or Modlagon. Also, you have access to the raw log files and it is free to use the statistical packages of your choice.
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Q. Do you offer any 'ready-to-run' cgi-scripts?
A. Yes, HRC2.NET offers several 'ready-to-run' cgi-scripts.
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Q. What are referral logs? Does HRC2.NET offer them?
A. Referral logs tell you the web site from which visitors reached your page. Using this information, you can concentrate your online advertising to maximize traffic to your site. We provide this information in the structure of domain names of the referring pages (not IP addresses), making it easier to interpret and analyze. HRC2.NET offers referral logs as an option for free.
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Q. Does HRC2.NET offer chat rooms?
A. Sort of, if you must have a Chat Room there will be a dditional monthly fee ($15.00).
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Q. Does HRC2.NET allow cron jobs ?
A. HRC2.NET may allow programs to run in the background. These programs will be considered on an individual basis and customers will incur extra charges based on system resources used and operational maintenance needed. If you wish to run background programs please contact HRC2.NET at support@hrc2.net so that we can arrange set-up.
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Q. Does HRC2.NET support Microsoft FrontPage?
A. HRC2.NET will install the necessary extensions for you to use FrontPage and is happy to answer your questions related to the use of these extensions. FrontPage extensions are needed to enable you to publish your site with FrontPage, and to run the tools supported by FrontPage: WebBots, ToDo Lists and the FrontPage/Explorer interface.HRC2.NET does not support problems and questions directly related to the use of FrontPage itself. Instead, we will direct you to Microsoft's FrontPage Technical Support.
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Q. What version of FrontPage does HRC2.NET support?
A. We support FrontPage 2002, 2000, and 98.
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Q. Does HRC2.NET support third-level domains or sub domains?
A. HRC2.NET supports third level domain names with any of our web hosting packages, such as "name.yourdomain.com".
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Q. How long does it take for my web address to start working?
A. It's depending on the registrars. It usually takes around 48-72 hours for the domain to fully propagate.
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Q. Does HRC2.NET offer domain registration?
A. Yes we do through HRC Domains. Register a domain name (.com .net .org .biz .info .us and .ws) with HRC Domains.NET for as little as $8.95 per year (in 10 year packages).
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Q. Will you give us the temporary web address before our domain name resolves?
A. Yes, before your domain name resolves, we will give you the temporary web address so you can test or setup the account before your domain name fully propagates.
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Q. Can I run Common Gateway Interface or CGI scripts on my web server?
A. Yes you can. Each Web Hosting account comes with a personal cgi-bin directory.
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Q. Can I have telnet or Secure Shell (SSH) access on the web hosting account?
A. No, you can only access the server from our web control panel and FTP. If you require SSH Access call or please E-mail Support@hrc2.net with request and reason.
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Q. Does HRC2.NET support ASP?
A. Yes, on Windows 2000 and Linux with chilisoft ASP.
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Q. Does HRC2.NET offer backups of all my data?
A. HRC2.NET has network backup services (EMC) for all its virtual hosted accounts. They will not always be up-to-the-day current. Clients should always maintain seperate data and site back-ups. There can be back-up recovery fees.
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Q. Can I manage my DNS zone files such as creating CNAME, IP POINT and MX records?
A. Yes, you will be able to setup DNS entries such as MX records, CNAME records from your web control panel.
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Q. Can I have anonymous FTP using my domain name for public access?
A. Yes, the Anonymous FTP comes with the Web Pro web hosting account.
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Q. How can I access my e-mail?
A. You can access your e-mail using our Web Mail features or you can use POP3/SMTP.
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Q. Can I switch from a non-domain account to a domain account?
A. We do not offer non-domain accounts.
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Q. What contract and payment terms are available?
A. For virtual hosting we bill in monthly and quarterly increments with a minimum one month term. We accept American Express, MasterCard, Discover and Visa cards as well as personal and business checks. Please contact sales@hrc2.net.
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Q. How do I transfer from my current host to HRC2.NET?
A. The first step is

1. Find out who is the administrative contact is
2. Go to internic.net and do a look-up on your domain name. If you are the administrative contact then just follow your registra's instructions to change your domain information.
3. You will need to change the current server addresses to our DNS addresses, which are:
   Primary server name: NS0.HRC2.NET
   Primary server number: 207.44.136.48
   Secondary server name: NS0.HRC2.NET
   Secondary server number: 207.44.202.89

Q. Do you allow adult sites?
A. No, HRC2.NET does not host adult content sites.
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Q. What about E-commerce?
A. We are fully equipped to take your business online. With security certificates by Thawte, and years of E-commerce experience, HRC2.NET is a natural choice for E-commerce. Let's discuss your E-business venture.
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Q. How long have you been doing this?
A. We have been in the hosting business since 1997.
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Q. Do you support?
A. ImageMagick - yes.
Real Audio/Video streaming: Yes. For more information please call sales@hrc2.net
Java and Java Applets - Yes
PHPLib - Yes, but you have to install your own private copy.
SSL - Yes, but you have to provide your own certificate or use our shared certificate.
ASP - Yes, we support ASP on Unix (chilisoft ASP) or Windows.
GIF/JPG/PNG files - Yes
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Q. What currency are your prices in?
A. Our prices are quoted in United States Dollars (USD)
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Q. How can I get billing support?
A. You can email billing@hrc2.net or you can call us at 1800 709-0110
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Q. What is your turnaround time for having a server set-up?
A. This can be done in 48 hours depending upon the customer's configuration and special needs.
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Q. Is there a guarantee on hardware components?
A. Refer to our (SLA) Service Level Agreement on hardware.
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Q. Can I supply my own dedicated server for you to host?
A. No, but we can arrange this servicefor you. This is known as co-location. Please contact sales@hrc2.net
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Q. What is a server?
A. A server is the physical node or computer that holds your files, and performs the task of hosting your website.
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Q. What is Linux or UNIX? is it for me?
A. Unix is considered the operating system of choice by most hosting professionals. This is due to its reputation as a powerful and flexible, yet very stable OS. Here are a few advantages of Linux and Unix:

1. Many web server applications are available on the Internet; both as freeware and commercial software are intended for use with the Unix OS. This includes many of the scripts, written in languages such as Perl, C, C++, Java, and PHP, which are used to add functionality to web sites.
2. Sendmail is a Unix subroutine used to send e-mail messages. It is also needed for the performance of many useful programs.
3. Unix is widely look upon as the most reliable and stable operating system.
4. It uses text-based commands instead of a graphical user interface.
5. It doesn't waste memory or disk space on bells and whistles and it is capable of doing a lot more with fewer resources than similar NT systems.

Q. What is NT? Is it for me?
A. It is easier to integrate Microsoft's programs with the NT operating system.
Microsoft's NT operating system has a downside. It is very hard on web servers and will require a generous allowance of resources if you want to maintain a stable platform.
Even with a superior hardware, NT servers will have to be rebooted frequently.
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Q. Which should I choose UNIX or NT?
A. If you don't know by now, it is likely that you could choose either operating system and be just fine. We recommend FreeBSD as it is more robust, stable platform and capable of a lot more load than NT.
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Q. What is an IP address?
A. IP address is short for Internet Protocol address. An IP Address is a numerical identifier for a computer, or node attached to the Internet.
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Q. How do I check if a domain is already registered?
A. Go to HRC Domains and use their domain search. You can search for any domain name immediately and find out if it has been taken in any top level domains.
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Q. Why should I co-locate or get a dedicated server instead of getting my own connection?
A. The main motive to choose for co-location/dedicated servers is administrative cost, hardware refresh, and support. It is very expensive to sustain your own connection.
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Q. What is Co-location?
A. Co-location is the same as a dedicated server except you own the hardware. Usually customers will ship their servers to us and we put them online. This makes sense for customers who are very confident in their ability to manage and configure their machines or have specific hardware
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Q. What are the advantages of a Dedicated Server?
A. The advantages include the ability to build an interactive web site capable of handling a high volume of hits per day. This means that the computer's hardware resources and bandwidth are not shared among multiple sites.
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Q. Who owns the Dedicated Server hardware?
A. We own and maintain all of the server hardware. If failure occurs, we are prepared to handle all repairs.
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Q. Who provides system administration for the Dedicated Server?
A. With a Dedicated Server, you have total administrative control of the server. It is as if you were hosting it at your location. You have the flexibility to configure the system and the applications for your business demands.
If you need assistance, our staff is ready to answer your every question. support@hrc2.net
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Q. Do I have root access to the Dedicated Server?
A. With a Dedicated Server offering you have full "root" access to the Server.
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Q. How are backups handled?
A. Backups are handled by the Dedicated Server Client unless otherwise specified in the contract.
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Q. How is each Dedicated Server connected to the Internet?
A. Each Dedicated Server is connected to a 10/100Mb port on our totally switched network. Customers can request a 100Mb port. Just contact sales@hrc2.net
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Q. What is HRC2.NET DNS settings?
A. Clients have the option of running their own DNS or having us handle it for them free of charge.

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